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Legal framework built around your account

Your account with gobertoto operates under clear terms that protect your deposits, withdrawals, and personal data.

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gobertoto Legal framework built around your account
REACH OUR LEGAL TEAM

Contact us about account or data questions

Our support team handles account policy questions, data requests, and legal inquiries during business hours. You can reach us via live chat, email or phone, and we'll route your message to the right department. Whether you need clarification on our terms, want to know what data we hold about you, or have questions about account closure, we respond within 24 hours on weekdays.

Team online

Live Chat

Open our live chat from the lobby footer or account menu. Our support team is available 09:00–22:00 Indonesia time, Monday through Sunday, to answer legal and account policy questions.

Email Support

Send legal inquiries to [email protected] with your account username and a description of your question. We reply within 24 hours on business days with detailed answers.

Account Settings

From your account page, select 'Legal & Privacy' to find our full terms, data policy and account closure options. You can also request a data export or deletion directly from that menu.

HOW WE SECURE YOUR DATA

Account safety and data handling practices

gobertoto protects your account through encryption, secure password storage, and two-factor authentication available on request.

Encryption & Storage

Your login credentials, email, and account preferences are encrypted at rest using industry-standard protocols. Payment data is tokenized and never stored on our systems.

Two-Factor Authentication

Enable 2FA in your account settings to add an extra layer of security. You'll receive a code via your registered phone number each time you log in from a new device.

Session Monitoring

We track login locations and device information to detect unusual account access. If we see a suspicious login, we'll notify you immediately and may ask you to verify your identity.

Payment Partner Compliance

DANA, OVO, GoPay and QRIS all comply with Indonesia banking security standards. We never see your full payment details; only transaction amounts and timestamps are logged on our side.

Data Retention

After you close your account, we keep transaction records for 12 months for tax and dispute purposes, then delete personal identifiers like name and email address.

Your Data Rights

Contact our support team to request a data export, correct your information, or ask for account deletion. We respond within 14 days and follow local data protection requirements.

FAQ about gobertoto account terms and data

Below are the questions we hear most often about our legal terms, data handling, and account rights. If your question isn't answered here, our support team is available via live chat or email.

When you close your gobertoto account, you lose access to the lobby immediately. Your transaction history stays in our records for 12 months for compliance purposes, then personal details are deleted. Any remaining balance must be withdrawn before closure.

We keep your account data—username, email, phone number—as long as your account is active. After closure, transaction records are retained for 12 months for tax and dispute resolution, then permanently deleted.

Yes. Contact our support team via live chat or email at [email protected] with your account username. We'll prepare a full data export within 14 days, including your deposits, withdrawals, and account settings.

Your payment details—card, bank or e-wallet credentials—are never stored by us. DANA, OVO, GoPay and QRIS handle all payment data directly using their own secure systems. We only see transaction amounts and timestamps.

Two-factor authentication (2FA) adds security by requiring a code sent to your phone when you log in from a new device. Enable it in your account settings under 'Security'. You'll then need your password plus the code to access your account.

If you see unusual activity on your account, contact our support team immediately via live chat or email. We monitor logins from new devices and will ask you to verify your identity if suspicious access is detected.

Our data centre operates in a secure facility with regular security audits and compliance checks. Access depends on local law and where local law permits. For specific details about our infrastructure, contact support and we'll provide certification information.

Related Pages

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